Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it, including the original packaging and any protective seals. Opened, used, sprayed, or otherwise tested fragrance products are not eligible for return unless they arrived damaged, defective, or incorrect. You will also need the receipt or proof of purchase.

To start a return, you can contact us at baughalgernon23@gmail,com. If your return is accepted, we will provide instructions on how and where to send your package. Please do not send products back without first receiving return authorization and instructions from us. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, or incorrect. You can contact us with any questions at baughalgernon23@gmail,com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange

We do not offer direct exchanges. If your Item is eligible for return, you may return it according to our return policy. Once return is approved you may place a new order for the item you would like in it's place.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at baughalgernon23@gmail.com.